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Other Product Review

3.0
Details
Miss led from the beginning never given what was promised. The website looks like it was built by a 3rd grader.Billing department is relentless daily calls and didn't help my business at all.
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ID
#643365 Review #643365 is a subjective opinion of poster.
Location
Metuchen, New Jersey
Reason of review
Problems with payment

Lack of beneficial service, repeated bulldozing efforts to sell service

I signed up with LL (Tustin, CA) in June, 2014, in order to see what benefit might come to me on the internet over the next six (6) months. I did receive "stat reports" that more people were accessing my website. But none of these people actually came into the office. I tried to terminate the contract after the 6 months. It has been a nightmare since then, from January to now (late May, 2015): Their sales force still tries to "automatically withdraw" fees from my account, and they continue to try to bulldoze a "month to month" contract approach.
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ID
#642787 Review #642787 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
Bad quality

Seo Review

1.0
Details
They promisse to have you in the first page of google, they will... But with a worthless keyword. My car wash business will be in the first page if you google neutral ph car soap... You gotta be kidding. They are thieves, stole $600
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ID
#642418 Review #642418 is a subjective opinion of poster.
Location
Hypoluxo, Florida
Reason of review
Pricing issue

The worst company I have ever seen- better business bureau WAKE UP!

Unfortunately I probably don't have anything new to say except they are still out their and still doing the same scam. I was rushed and persuaded on the phone to take their discount offer with the moon and green cheese offered to me. First of all they put the site up without letting see it first - first void on the "contract". The picture is still up that dramatically misrepresents our company because we don't even carry home decorator fabric. The words they used to drive traffic to our site were bad and not corrected. We spoke with them and got Vanessa who said we can correct it we can fix it but they never did - also offered more free time. We also told them we wanted it taken down and got told, sorry you signed a 6 mos. contract and they only way to get out of it would be to send them $400!!!!!!!!!!! That is where they make their money as well as continuing to bill your credit card even after disputing with them. They lie to the credit card company and say what they know they want to hear which makes all of us look ***. They are a terrible company because they DON'T work with you they are just interested in getting money any way they can and give you *** for it. There were so many spelling errors - it looked like a 5th grader tried to to do site. They keep charging your card so I see why one person just canceled the card to get them to stop. I hope I won't have to do that. I am disputing this again with my credit card company and sending examples of these reviews. I can't believe the better business bureau hasn't shut them down!! They certainly should be.
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ID
#641963 Review #641963 is a subjective opinion of poster.
Reason of review
Bad quality

TERRIBLE

This is the worst company I have ever had to deal with as a professional of any kind. They lied to get my business. They made a site that was NOT what I asked for. Matter of fact, it was a website for a service location nearly 2 hours from my house! All I said was I wanted it to be seen that far away, and they made the whole *** site about getting business there. Furthermore, they lied and said they were dealing with my company's agents all ready. This lead me to believe they were an actual company partner, approved by our compliance department. I explained that any site would have to be approved by compliance and any agreement was subject to their permission. That didn't matter. When they made a terrible site with based on LIES I was told "sorry you have a 6 month contract" when I told them the site they made wasn't up to snuff. So I was stuck with it for 6 months. When the 6 months ended, I had to talk to 7 different people to get them to cancel my services. Then I had to call them again, a month later, to inquire why the site was still on the web. Remember, it was a NON compliant site to begin with, and my company wanted it DOWN. So I had to go to the length of having a legal department employee contact them to get it removed from the WEB! WORST WEBSITE COMPANY EVER. FYI the non-compliant website they built never generated a single lead for me in the 6 months it was active either.
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ID
#638989 Review #638989 is a subjective opinion of poster.
Location
Howard City, Michigan
Service
Local Lighthouse Web Design Service
Reason of review
Poor customer service
Loss
$600

Other Product Review

1.0
Details
They took my money and they did not do what they told me they are going to do basically they lied to me , personal I do not trust them and warn people to trust them
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ID
#638749 Review #638749 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
Not as described/ advertised

Local Lighthouse - Seo Service Review from Joliet, Illinois

1.0
Details
Local Lighthouse called up claiming to be with Google. They can argue over the exact wording, I'm sure, but to someone who doesn't know better it sounds like Google. I decided to try their plan even though I wanted to keep my site and only fix the seo. Once the site was up it was mediocre and horrific! As a reputable breeder the site threw off every red flag imaginable. If I were selling a used car or a pair of jeans it would have been great! I am not here to teach them what should be on it. The historical information was flat out wrong and I told them three times! All of the info they needed was already on our site. I kept being told the site they were making was to back up our active one and also drive traffic to it. What? After 45 days and several chances to fix everything I talked to even more people. This time Vanessa told me she was the account manager and the next step up in the chain of command would be the CEO. Great! Hand me his phone number. I want to call without warning. All I keep getting is the same six month contract garbage and I would have to pay $400 to cancel it. It seems to me, based on complaints, everyone hits the same time frame I did and are so angry with similar problems then get slapped with the same lines on cancelation. Vanessa kept repeating things about working with them, helping them and so on. They were supposed to be making my life easier and it is harder. I look at that site and feel pure horror and disgust. If that site came out it would destroy everything I have worked on. My husband just got out of the military and in breeding we are lucky to break even on cost. I don't have hundreds of dollars to throw out the window. I don't even know how they still operate. The high pressure sales and signing the contract while on the phone should have made me stop and I usually know better. I want to be sick over the few hundred dollars I have already lost with them. I cannot even verbalize how horrible this has been and how sickened I am.
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ID
#638459 Review #638459 is a subjective opinion of poster.
Location
Joliet, Illinois
Reason of review
Not as described/ advertised

Stay Away From This Scan Service

Signed up. Was sent a domain name without checking with me first. They wrote the content for keywords that I did not approve so I had to wait more time for them to change the domain name and the content and keywords. When I called and told them I want to cancel services they said that it was a 6 month contact and that there is a $450 early termination fee. So I contacted my bank and told them that I lost my card that was associated with that account and the bank said that there will not be any more charges to that card. It will go against my credit by not paying it but I had no choice. Watch out for this SCAM !!!!
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ID
#635449 Review #635449 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Lying to me from beginning
  • Demanded extra money to cancel
  • Did not want me to cancel
Reason of review
Poor customer service

Unprofessional and misleading websites

1.2
Details
If I could give it 0 stars I would! This company is misleading and produces horrific work. The website was filled with grammatical errors and did not reflect my company at all. When I complained about it they gave me the run around. The girl, Laura, claimed to be a manager kept saying ti wasn't her fault it was messed up and refused to escalate my call. She was outright rude and unprofessional. I asked they remove the website since it was such a poor reflect of my company and I did not want anyone linking it my business and she refused and said I had to pay 450.00 for them to do it. Why should I pay for them hurting my businesses image? They do not know what they are doing. They can't even spell-check their own work. If you use them, be prepared to have your company look unprofessional and uneducated.
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ID
#634876 Review #634876 is a subjective opinion of poster.
Location
Chandler, Arizona
Cons
  • Did not want me to cancel
  • Lying to me from beginning
  • Demanded extra money to cancel
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Bad Service and Over Billing

Local Lighthouse made all these great promises about their Internet advertising. They insisted on producing a web site for but the web site was juvenile. At the end of my 6 month contract hey would not stop my billing and made me call several times to cancel. They then tried to give me free service and when I did not accept the free time they were trying to extend, they hung up on me. I was in their contract and received their service for 6 months and it did nothing for my business. I am very disappointed and do not recommend Local Lighthouse.
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ID
#632744 Review #632744 is a subjective opinion of poster.
Location
Chico, California
Cons
  • Did not want me to cancel
  • Hung up on me
Reason of review
Problems with payment
Loss
$99
Preferred solution
refund on the last payment

Tricked into thinking it was google

1.0
Details
Like many others, I got a call from a local from a guy named Dennis saying he was from Google, give the fact I am in the process of making my Google Business Profile it seemed legit. Long story short I was fast talked into pay 99 bucks for there services, but after saying they needed to make a website for me I started to question them, I already a nice squarespace site, no need for another one. I said I need to not go through with it, I haven't been charged yet, and notified my bank just in case charges go through. It was my fault for not seeing red flags earlier, I was busy at work but still took and it sounded good. Bottom line is stay away from anyone calling you saying they are Google, they need to be put out of business. I may have dodged a bullet, I am praying my card doesn't get charged/
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ID
#631849 Review #631849 is a subjective opinion of poster.
Location
Claremont, California
Cons
  • Fooled me into paying 525
  • Lying to me from beginning
  • Did not want me to cancel
Reason of review
SCAM
Preferred solution
stop being shady

Rude! Hung up on me!

Got a call this morning from Chris at Lighthouse even though he said he was with Google+. He sent me an email with their prices and called me back in 30 mins. When I said I wasn't interested, he tried to convince me to purchase and when I started to tell him, it was close to the same deal Yelp offered...he HUNG UP ON ME mid sentence! This is Not how you gain clients. You don't use rush tactics (Chris e plainer he could only hold this offer for 30 minutes then he'd have to offer it to my competition)and rudeness! Buyers beware!
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ID
#626089 Review #626089 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Poor customer service

Local Lighthouse - Marketing Calls Review from Louisville, Kentucky

1.0
Details
Company wanted me to commit with no time to consider or research them. Very high pressure sales approach. Supervisor bold faced lied to me about serving in Marine Corps and hung up on me , once he knew his lie was exposed. Also lied about pricing changes so I would commit immediately. SCAM!!! DON'T BE TAKEN!!!
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1 comment
Anonymous
#974908

Wish I had seen this site before and read the fine print that's not on the signed agreement.

They kept asking me for my google password over and over again. I did not give it.

They sent me a site that was full of SEO words but none of the sentences made sense!

They said my site was up for 6 days--although I never saw it.

I cancelled but they tried to bully me not to cancel. I was charged $199 initial fee plus $450 cancellation fee.

ID
#623816 Review #623816 is a subjective opinion of poster.
Location
Louisville, Kentucky
Reason of review
Poor customer service

I've had several customers in Brownwood TX call me about them

Right up front I want to make clear I work for a digital media company. I have many clients in the west Texas area that I take care of for website, SEO, and SEM, Rep Mgt, and Social Media. In the last 2 days I've received calls from several of my clients in the Brownwood area saying that someone, (and I do have his name) from LocalLighthouse.com is calling them, trying to pass themselves off as part of Google, and trying to scare them into signing up for their service and promising them first page placement (which they already have) and then trying to tell them they know they aren't getting any calls off of their current website, which is impossible to know unless a LocalTrack number has been put on the site and then only my company and the business can see results. They seem to be preying on low info internet customers all of whom so far have called me immediately to find out what is going on. I did a little research and found on the San Diego BBB website they have 40 complaints and 37 are unanswered so far. One of my clients was talked into giving his banking info and they promised not to take a payment until he does show up on page one.
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ID
#619902 Review #619902 is a subjective opinion of poster.
Location
Brownwood, Texas
Reason of review
Poor customer service

Local Lighthouse Impersonated Google, Tried to Phish Me

1.0
Details
I have received two calls from Local Lighthouse, I believe, because I have a Google phone number. They somehow got a hold of this number and the fact that I have a local listing. They use this to try to trick me into thinking that they're Google and I can have a secure conversation with them. The first call -- I ask them which business listing they're inquiring about because I have many. They get frantic and respond, "Well, you should know that." I ask them to verify their identity by telling me which google account they're calling about. The guy says, "Oh, so you're an a$$h0le," and hangs up on me. The second call -- Doesn't even know my name. Kid is scared. I accuse him of "phishing" and robo-calling me. I say it's illegal in my state (I have no idea). He says he's in Orange County, California. The phone number is from Ohio. He apologizes profusely and promises he'll remove me from the database. Remove whom? Oh, the phone number. OK. Can't wait for the next call.
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ID
#619859 Review #619859 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Cons
  • Lying to me from beginning
Reason of review
Poor customer service