Anonymous
map-marker Naperville, Illinois

Scam

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They do nothing but charge your credit card. They guarantee your rankings then make up reports to show your number 1. They only will talk to you by phone, never anything in writing because they have nothing to stand behind. They have a sales pitch to speak of how great they are and that customers will find your new site. Zero!!!! When you try and cancel, they tell you how great your placement is, even though there is no proof of your placement.
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Cons:
  • Poor results
Reason of review:
Poor customer service

Preferred solution: Full refund

Rashidah Zxl
map-marker Allen, Texas

Scammed my 79 year old father and is still harassing him

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I work with my dad in a small business. He received a high pressure sales call from Local Lighthouse promising many things including a high tech website geared toward our customers for $99 (this website is a joke). That is what my dad thought it cost for a year. The guy on the phone agreed, got my dad's credit card number, and talked him through the docusign which my dad signed in an 'oral' agreement with the guy on the phone and "not at all" to what was on the docufile in writing that literally didn't show up on my dad's computer because he has the images enlarged so he can see them (due to impaired eyesight); he never saw the other part of the document. His business doesn't make enough money to support anything more than $99 a year for a website service and my dad knows that and wouldn't have agreed anything else. We fought his through his credit card company, wrote a letter to Local Lighthouse as THEY REQUESTED, asked to cancel our agreement due to a LIE, and we are now being harassed by their collection agency for $427.55. This place will lie to you and your loved ones. They say you can cancel anytime if you are not happy- that is a LIE. Small businesses like my dad's could take a serious hit trying to deal with these corrupt practices. Do NOT believe anything they say and warn others to stay away from them. They took advantage of a senior citizen and they will take advantage of you.
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Loss:
$428
Cons:
  • Lying to me from beginning
  • Took advantage of my 79 year old father
  • Did not want me to cancel
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous
map-marker Seattle, Washington

Other Product Review

The worst company I ever seen. They charge me. 1000 and. 50 each month. Do not ever use it. John Boldor.
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Reason of review:
Pricing issue
Anonymous
map-marker Bristol, Vermont

Promised first page placement with no results

A very aggressive sales person called offering things such as first page placement and guaranteed results. Not knowing at the time that they had no control of placement I chose to use them as the salesman was very good at selling his lies. After several months of no results and many funds paid to them I tried to cancel and they refused to acknowledge that they had done nothing for me. Their answer was to drop my monthly payment and since then nothing else has become of it so I stopped payments to them.
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Reason of review:
Bad quality
Anonymous
map-marker Chesapeake City, Maryland

Sucked into the Local Lighthouse web. Can't get out!

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When I agreed to Local Lighthouse's services, the rep told me I could cancel after six months. After six months, I phoned to cancel. The lady on the phone said she would give me an additional two months free and then cancel. That was five months ago. When I saw that Local Lighthouse was still taking money from my account, I phoned. They said it was just a cancellation fee and someone would phone me back. No one did. Now I see they are continuing to take money from my account. I am so angry at Local Lighthouse! How can I guarantee that no one else will get sucked into their money-hungry web? How can I stop them from taking money from my account? I did not receive a single client from their six months of "service"!
View full review
Loss:
$138
Pros:
  • Raised expectations
Cons:
  • Refusal to cancel
  • Refusal to resolve the issue over the phone
  • No results
Reason of review:
Problems with payment

Preferred solution: Full refund

5 comments
Guest

I haven't either. I want to cancel and they are giving me the same run around.

Haven't done a thing. Then you wait on the phone so long that I believe their point is to try to make you hang up.

VM

Guest

cancel them by canceling the card they have on file. Then file suit against the company through the better business bureau and Attorney General. Call your card that you are using and put any charges they are or have used as unauthorized and they will put the money back on your account until the dispute is completed.

Guest

contact your bank! I've had to cancel my ATM card over something like this, check with your BANK....

Guest

Update: Phoned them today. Apparently, they did not cancel services when I phoned them five months ago, and they did not cancel services when I phoned two months ago.

So I asked a supervisor what I have to do in order to cancel their services for good. She said I did not need a confirmation number because she will officially cancel my account today and remove their fingers from my bank account.

I hope she is speaking truly. We shall see...

Guest

Ah, I see now that by the Local Lighthouse Terms & Conditions, I did not follow the rules. I must phone for a cancellation confirmation number and then put in writing that I wish to cancel.

Until I do that, no fees are refundable, and if I do not update my credit card, I can be penalized and the bill sent to collections.

Cheerful. You can bet that I will be phoning them every day until I get my cancellation confirmation number...and then I hope I never hear from them again!

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Anonymous
map-marker Nashville, Tennessee

Local Lighthouse Seo Review from Nashville, Tennessee

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I got scammed out of money that I could not afford. They told me I would be specifically in the front of the list for restaurants. I called upset and talked to a young lady there and she actually googled it from her cell phone and could not find my ad at all. I requested this be canceled and it was supposed to be so after s few months I see it's coming out of my account again . I've tried everything so now it's on to the news stations so that they let other businesses know this is a scam
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Reason of review:
Bad quality
Anonymous
map-marker Seymour, Connecticut

STAY AWAY SEO & WEB SITE SCAM,

Local Lighthouse is a scam, they are obstinate and have no interest in their customer's welfare. The SEO scam: they choose SEO words that are at the bottom of the search list then if you complain enough they get these words on 1st page of Google. When asked to put real search words on they refuse, change them, add qualifiers etc, because they can't get you on, for real SEO search words. WEB SITE scam: They create their own "landing page" to which the search is directed. If you jump of their merry-go-round all your investment is lost. Your WEB SITE was never intended as part of the search or SEO.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Mason, Ohio

Other Product Review

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This place is a joke will lie to you on the phone then try to back track stay away from this company have no idea how they are in business I can't believe I got scammed by them and thier sales team
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Reason of review:
Poor customer service
Katarzyna Ekt
map-marker Newton, Massachusetts

Review in SEO and Reputation Management category from Newton, Massachusetts

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Yep we to were lied to/ taken advantage of and now out 400 or so dollars . Never signed agreement nothing tried to cancel several times kept getting the run around would be told it was cancelled and it wasn't Afrr all the other things we were mislead about . Then I call to cancel again for 5th time they tell me need to be transferred come back and say oh they are busy someone will call you in hour and a half and I say ok . Previously I had told them not to call during the hours of 10-4 they didn't call back in that hour and a half but call back at 12 the next day. So I email them explaining my issue and stating I want my money back and they send me a email saying your service will now be cancelled - no money or refund. And what's funny is 3 months prior I tried cancelling through email and was told they can't do that they have to call and speak with me and even after that nothing . Yet once told them I was taking further action they then decide to cancel me thru email no problem
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Reason of review:
Problems with payment
Anonymous
map-marker North Carolina, United States

SCAM. DO NOT DO IT.

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Local Lighthouse - SCAM. DO NOT DO IT.
Local Lighthouse - SCAM. DO NOT DO IT. - Image 2

Being new in the business world, no schooling on how to operate a business, I made the mistake by giving a Local Lighthouse Rep my time.

The woman was very polite and friendly. Mentioning that they only wanted to help me and my business grow. Unfortunately I don't have any calls recorded, but I kid you not, they told me that it was MONTH TO MONTH and there was NO COMMITMENT. Also told me they would help me get on the front page of yahoo, bing, google ect. The began to tell me they would build me a website, where it would advertise for my ACTUAL website where you can buy products. Saying there would be BIG and BOLD links to my ACTUAL website. All for just 95$ a month!

Ready for the kickers? After SIX MONTHS of payment, that's when it becomes month to month. My website was based on Norfolk, VA when my actual business is in the Outer Banks, NC. I have pictures of my website (which I pray they delete soon to stop my embarassment) Ugly. Uninformative. Every direction I gave them for it, they did the complete opposite. One of the screen shots shows THE ONLY link to my actual website. Just one. Very small. Not bold. And somehow they got me on the first page of yahoo and bing....not under my business name....UNDER "HAMMOCKS.NORFOLK." I was being robbed, called asking to AT LEAST reduce the payment. Because I was unable to pay my bills, they reduced it to 75$ a month. I was also told I need to "verbally confirm" cancellation. That was just a trick to get me to spend 45mins of my time talking to 7 different employees trying to convince me to stay. "We'll reduce it to 19.99$ a month" "2 free months" "I'll work with you 1-1, youre doing so good with us" "we are starting to see you on google!" "you have been so good paying us so long" WELL THATS BECAUSE YOU TRICKED ME INTO SIGNING A LEASE.

PLEASE. These people basically robbed me of $600.00 and I got ABSOLUTELY NO BUSINESS from them. Local Lighthouse is a SCAM!!! Take your hard worked for money for N-O-T-H-I-N-G!!!! Dont fall for their scam. Could potentially put you out of business.

View full review
Loss:
$525
Cons:
  • Did not want me to cancel
  • Took 45min 7employees to cancel
  • Lying to me from beginning
Reason of review:
All of the above. Lying to get customers to sign something that they don't want to sign. Forcing them to pay 95$ a month for 6 months.

Preferred solution: Full refund

4 comments
Guest

I also had BIG PROBLEMS with Local Lighthouse. They stopped my webpage when I cancelled my monthly fee for monthly advertising.

So my webpage which was extremely expensive with them does not exist. I had to spend another $1200 to get it done.

Guest

I JUST STARTED WITH THEM I HOPE I DONT HAVE THE SAME PROBLEMS OTHERS HAVE HAD? IF SO I STOP SERVICE.

Guest

I am having the same horrible experience with Local Lighthouse,

In fact they put a picture of a storage facility 3 miles down the road from my storage with my business name address and phone number. Their storage facility is orange and white MINE IS BLUE AND WHITE!!

Looks to me like they are advertising for my competitors instead of me and charging me. $600 for this service!!!!!

Guest
reply icon Replying to comment of Guest-1014805

That problem can be fix, as long as you call Local Lighthouse (:

View more comments (3)
Jaselyn Yrr
map-marker San Antonio, Texas

BIG WASTE OF MONELY

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The webpage they designed for me is poor. It looks like a middle school student put it together. I offered to give them my design. They said they couldn't use it. I have received zero phone calls since switching over. I complained back in May and they lowered the rate. I called again today and they want to do the same thing, lower my rate. Why waste more money. I monitor my DJ calls and all my calls have been referrals or previous customers. Now that I'm trying to cancel, they have me on hold forever. Recommendation: FIND SOMEONE ELSE. : (
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Pros:
  • 0 results
Cons:
  • 0 results
Reason of review:
Problem with delivery
Anonymous
map-marker Cypress, Texas

Local Lighthouse Seo Review

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Never see my web first page!!!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Cary, North Carolina

One more upset Lighthouse customer

You may want to read the class action lawsuit filed in federal court in North Carolina (Case 3:15-cv-00132-GCM) and the lawsuit filed by Google in California federal court (3:15-cv-04219) against LOCAL LIGHTHOUSE before you sign any contract with this company. After I signed, the company created a website full of statements outrageously inappropriate for a professional, which I had to get removed before someone filed a complaint against me for deceptive or fraudulent promotion.

Worse, they refused to cancel my contract though requested within the 90 day period guaranteed for refund - even though I offered to let them keep my setup fee and prior monthly payments if they would just terminate the account and remove the website. In my experience they would not respond in writing to certified letter and emails requesting termination except to insist on phone calls.

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Reason of review:
Poor customer service
Anonymous
map-marker Jacksonville, Florida

Local Lighthouse Cancellation Policy Review from Jacksonville, Florida

I have been trying to cancel with local lighthouse one week after signing up because i had that much time to be able to cancel. When i called and told them i wasn't able to afford the 90 a month they told me too bad, so sad deal and i had to wait six months to cancel my account. I'm still dealing with them in the hopes that they can cancel and refund my money. I just get the oh well sorry deal. I will not recommend this company to no one because they lied to me and mislead me as well.
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Reason of review:
Order processing issue
Anonymous
map-marker Havertown, Pennsylvania

FALSE PROMISES, LYING & FABRICATING

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We were promised the world, and got NOTHING from what was promised. They lied about everything from the first phone call. Not even exaggerating, just straight up LIES. Took our money for false services rendered, and provided nothing they said they would. They told us they work directly for Google, and have the power to get administrator privileges to change certain things online, which would properly reflect our business. From the very first phone call, they did NOTHING they said they would, literally!! They told us they did not have authorization to do a certain thing, and it was impossible, and then we did it in about 5 minutes on our own. They lied and made us sign a contract under false pretenses, and refuse to give our money back.
View full review
Loss:
$199
Cons:
  • Robo calls
  • Did not want me to cancel
  • Poor results
Reason of review:
Lies and deceit

Preferred solution: Full refund