New Reviewer

Arrogant SOBs need to obey the law and respect customers

I get an automated call every month from them and usually hang up....I'm on the National Do Not Call Registry, but they call anyway. Today I get a call and decide to get more information. The phone number says Florida, the man on the line said Orange County. When I found their website and determined the company at least exists, I responded that I would report them to the Do Not Call registry. The man became instantly rude, and laughed at me and said in a childish voice, "Oh no. You're not going to report us are you? (laughter heard)" At that point I am confident in writing this review. They are scam artists that simply get people on the hook with an automated calling system that flagrantly disobeys the law because they feel they are above it. Any company like that does not deserve anyone's business ever!!!!
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1 comment
#1218895

They robo-called me 9 times even after I told them not to call again. I am meeting them in court tomorrow.

The owner offered a settlement but since I have them cold I won't settle. You will be glad to hear that Google sued them for misrepresenting themselves.

The owner claims to have laid off 3/4 of his staff. They are in a downward spiral.

ID
#671476 Review #671476 is a subjective opinion of poster.
Location
Kalispell, Montana
Cons
  • Dont obey the do not call registry law
  • Laugh at you when you push back
  • Want personal information to verify you
Reason of review
Poor customer service
Preferred solution
verification that your company is going to obey the National Do Not Call registration process and law. Already submitted that complaint and have contact with an attorney already.

FALSE PROMISES, LYING & FABRICATING

We were promised the world, and got NOTHING from what was promised. They lied about everything from the first phone call. Not even exaggerating, just straight up LIES. Took our money for false services rendered, and provided nothing they said they would. They told us they work directly for Google, and have the power to get administrator privileges to change certain things online, which would properly reflect our business. From the very first phone call, they did NOTHING they said they would, literally!! They told us they did not have authorization to do a certain thing, and it was impossible, and then we did it in about 5 minutes on our own. They lied and made us sign a contract under false pretenses, and refuse to give our money back.
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ID
#668844 Review #668844 is a subjective opinion of poster.
Location
Havertown, Pennsylvania
Cons
  • Robo calls
  • Poor results
  • Did not want me to cancel
Reason of review
Lies and deceit
Loss
$199
Preferred solution
Full refund

Phonebot spamming me, won't obey DO NOT CALL. Scam thieves tricking people into false SEO/pagerank claims for $thousands

These people spam me with autobot phone calls all day saying they are google plus specialists and want to speak with the business owner. They make false claims to people about SEO rankings on Google in an attempt to get you to pay them thousands of dollars under subscription content. This is one of the most fraudulent businesses going on right now and these people should literally be considered as prime candidates for jail or prison. THEY DO NOT RESPECT REQUESTS FOR PUT ME ON YOUR DO NOT CALL LIST AND TAKE ME OFF YOUR LIST. Jail time for these people?
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1 comment
#1020822

So did u ever do business with them or just angry that they called you???

ID
#667171 Review #667171 is a subjective opinion of poster.
Location
Nevada, United States
Reason of review
SCAM
Preferred solution
Your company must dissolve and go bankrupt immediately. Stop your stupid Phone spambots.
New Reviewer

Warning!!!! NOT A PART OF GOOGLE!!!!

First and foremost let me explain their sales people (mine was Brain) will say anything to get you to sign up. After you sign up they will not let you out of the agreement unless you pay a termination fee. I spent countless hours on the phone with them week after week, Lies after Lies. Their only Job is to make it so you can't cancel. I am 3 months into this and today I offered to pay them in advance for the rest of my contract and all I wanted was a cancelation number and they wouldn't do it. The reason I believe they will not do this is because after my contract expires they will do everything possible to continue to bill me. Let me explain how this works. Local Lighthouse told me they where a Google Partner and could get me on the first page of Google, Bing and Yahoo within 90days. My rep. Brian said it would actually take a month. He told me a could check the status through localparc.com He told me his company believed so strong in what they were doing they had an actually agreement that stated they would get me on page one. In the agreement I was asked to pick 3 key phrases when someone types into a search engine (Google) my company would appear. I called my rep Brain back with questions and asked him if the user would have to type in the town or the county into the search engine. EX. Tree Services in Orange Town. Brian told me that was a crazy question, No one would every type in the town or county after the key word. This is a huge lie and the most important thing. ALL THE REPORTS THAT ARE GENERATED ARE BASED ON YOUR KEY WORDS AND IN WHATEVER TOWN and STATE YOU ARE ADVERTISING. To me this isn't SEO its creating a really long domain name that very few people will find. In comparison if you own a Pizza Shop and live in Medford the end user will have to type in Pizza Shop in Medford NJ to find this site verses typing in Pizza Shop. In this comparison key words pizza shop may have 100,000 searches were Pizza Shop in Medford NJ may have less then 100. That's what Local light house is doing. It took Local light house about a month to get localparc.com up and running for my account as soon as I saw that my 3 keywords were followed by the words (in, my city and state I contacted Local Light House, again they lied and said in my town, NJ was used so from their location in CA they would have to type in ex. Pizza Shops in Medford, NJ to see where my company rated. Then latter when I called them back they said " in the town and state is part of the keywords. I have asked every time to speak with my rep Brain and have been declined and forced to deal with other reps. I was very polite with them today and the rep I spoke to told me the sales department has misrepresented the company. Then I was transferred to the cancelation company(4th transfer of the day) The manager who I spoke to said I was under contract and there was nothing she could do. I very polite told her that as a business owner if my sales staff lies to get a sale and I find out they are fired and I make it right with my customer that is how respectable businesses operate. The second you lie to your customer about being a Google Partner and make false promises then when customers find out you are lying and try to cancel you use a contract to make it so they can't leave you should find another job. My contact number is 609.321.0714 and my email is Danielc1548@***.com. My name is Daniel. I will be contacting lawyers and if others have had similar experiences I will talk to my attorneys about a class action suit. In my eyes what they are doing is wrong and someone needs to do something about this. When you tell someone you are Google or a Google Partner and are not you are creating Fraud. In addition I will be contacting Google and Google Legal Department. If anyone else is doing anything or filing anything please let me know as I would like to be involved. Thanks, Daniel
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ID
#666694 Review #666694 is a subjective opinion of poster.
Location
Vincentown, New Jersey
Cons
  • Mislead and lie
  • Demanded extra money to cancel
  • Lied to me
Reason of review
Lied To
Loss
$500
Preferred solution
Full refund

Avoid at all cost! 6 month contract - others providers do NOT demand this

I fell prey to the aggressive sales pitch, signed up for this service, which provided an embarrassing representation of my business. This site literally made no difference to my Google hits. They charged me $99 a month (!) My business closed 2 months later due to a fall out with the landlord. I CLOSED THE BUSINESS, called Lighthouse - a representative said, "no problem, we'll close the account, no further charges." Not the case. Next, Lighthouse requested an "official IRS form" to "prove" my business had closed. I contacted IRS, a live person on the phone, who confirmed no such form exists. I advised Lighthouse. I did provide an expiration of my business license from the city - but they wouldn't accept it. When push came to shove, they went back on their word and demanded I pay to the term of their contract, despite the business no longer existing (!) There are a multitude of other people offering these same services WITHOUT A 6 MONTH CONTRACT and for far less money. I HIGHLY DO NOT RECOMMEND this company!
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1 comment
#1017314

:'( for you. Probably the same reason that your business went down south is that you don't even know how to run one

ID
#663208 Review #663208 is a subjective opinion of poster.
Location
Florence, Oregon
Cons
  • Misinformation
  • Difficult to cancel
  • Poor results
Reason of review
misinformation and lousy results
Loss
$200
Preferred solution
Full refund
New Reviewer

No traffic to my main website and canceling contract was a nightmare.

Local Lighthouse - No traffic to my main website and canceling contract was a nightmare.
I did my due diligence before signing a 6 month contact for $99 a month and a $99 setup fee. I have a health product I sell from my own website and wanted to get more traffic to it to make more sales. I am also a web designer and wanted control over the look of the...
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6 comments
#1170309

May I suggest when dealing with mess like this or any other service that charges monthly you use a gift card. Load it up with just enough to test drive the service.

If you like the service, give them a real card and be happy.

If not and they won't cancel, they can get what's not on the card.

If the service asks for a back up card, use another gift card.

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ID
#661635 Review #661635 is a subjective opinion of poster.
Cons
  • Lied to me
  • Not traffic to my main site
  • Cancelling contract was a nightmare
Reason of review
No traffic to my website and canceling was a nightmare
Loss
$792

Cancellation Policy Review

We have called to cancel our "service" with them, several times, they continue to take money out of the bank account. We call and they leave you on hold eternally. Do not do business with this company. Nothing they promised has happened. SCAM ARTIST!!!
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ID
#652345 Review #652345 is a subjective opinion of poster.
Location
Bellevue, Washington
Reason of review
Problems with payment

Non-stop calls from Local Lighthouse

I get a phone call each week, or more, from these guys. I've never done business with them, I've never contacted them and they call and call and call. Most of the time it's impossible to get them to tell me the name of the company they work for. Today they finally said Local Lighthouse. What a horrible company. I'd never do business with them, ever. Every time they call, I ask to be removed. They keep calling, though. When I ask how they got my personal information, somehow their phone always gets disconnected. Imagine that. These are horrible human beings.
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1 comment
#1005127

If you don't like it, send the owner and his wife a message through facebook

jacklyn brown of costa mesa, ca

eric oakley of costa mesa, ca

ID
#652025 Review #652025 is a subjective opinion of poster.
Location
Seattle, Washington
Cons
  • Spam calls
  • Robo calls
  • Robot calls
Reason of review
Non-stop phone calls by robots
Preferred solution
Personal apology

Local Lighthouse - scam artists

Claim they are Google and bring you first page listings on google, yahoo and bing. But deliver nothing good. Web-side was terrible full of wrong information, refused to refund or make it better. Stay far away from them. Even the information I gave them was not properly used instead they came up with "something", of course that does not help your company. "Customer service" just will not cancel contract instead gets one person on the line after the other. Don't waist your time. Call BBB and the attorney general instead and of course your credit card company. Good Luck and tell everybody to stay away from Local Lighthouse.
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1 comment
#999893

Maybe the content was wrong because you can't spell. What's a "web-side?"

ID
#645543 Review #645543 is a subjective opinion of poster.
Location
Fort Myers, Florida
Cons
  • Mislead and lie
  • Did not want me to cancel
  • Fooled me into paying 525
Reason of review
Bad quality
Loss
$450
Preferred solution
Full refund

Seo Service Review

The writers of the website material are extremely poor. Our office was promised first page placement on Google as well as Bing. Nine months later we are not even on the first five pages. When I informed them of our decision to terminate the service, they began persistent phone calls and emails. Take your hard earned cash and set it on fire before you give any to Local Lighthouse .
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ID
#644438 Review #644438 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Not as described/ advertised
New Reviewer

Resolved: Smam Artists! Stay Away!!!

I own a small event planning business and received a call from Mac Nguyen from Local Lighthouse. I had been thinking about how to boost my ranks so I spoke with him. He and I got onto Google and we started discussing some other local planners who showed up high in the rankings on the first page. He told me that within 90 days, my business name would be above their names. I believed him. I told him I loved my website and I didn't want it to change and he said it wouldn't. So I signed up with them at $99/month. Shortly thereafter, I realized that Mac was not truthful with me, and I was, indeed, getting a new website. They then sent me the most generic website that I would be mortified for any potential clients/brides to see. I had numerous discussions with them and explained that I felt mislead and although they did try to make changes to the new website, it was still awful. Even then, I stuck with it for over 90 days - just to see where it would be ranked. About 95 days into it, I still could not find the new website anywhere in the rankings. When I called to cancel, I spoke with Robert, who refused to cancel my account unless I paid my remaining, contracted 2 months in full. He said that I could be found on Yahoo and Bing IF you also enter my zip code into the search engine. Who searches like that? I still haven't found myself anywhere. And of course, I'm still not on the first page of Google like I was promised by Mac. But even if I was, nobody would find me anyway because they would have to enter my zip code to find me. And at this point, I don't want to be found anyway because that website is so embarrassing. Robert said he was a manager and basically, there was nothing I could do. It was like he was reading from a script. I was definitely naïve for not doing my homework on this company but I don't want anyone to make the same mistake I did. Steer clear of the company! They will mislead you just do get your money. By far, they are the most unprofessional company I have ever dealt with in my life.
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2 comments
#1008356

Total scam business. There sites look like they where designed by a freshman high school class.

Total joke!! No attempt to correct tbe site. Once i expressed my dissatisfaction all they were concerned with was getting the rest of there money!

Stay away if you want a professional website! !

#990734

Please call me at 832-643-**** I would like to talk to you. I am thinking of signing up for Local Lighthouse services.

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Resolved
ID
#644187 Review #644187 is a subjective opinion of poster.
Location
Waxhaw, North Carolina
Cons
  • Mislead and lie
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Full refund

Complete Fraud and Incompetence

This company started out claiming to be Google. Then they said they were an SEO service, and could get my results on the front page of Google within a month, but certainly by three months. This never happened. They picked keywords that had nothing really to do with the kind of business I ran or what I was trying to do. I called them numerous times to try to correct this problem, but they never did. Instead it was like starting all over again each and every time I talked to them. Finally, I decided to cancel, but they had no one answering the phone. You should avoid using this service.
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ID
#643889 Review #643889 is a subjective opinion of poster.
Location
Itasca, Illinois
Cons
  • Lying to me from beginning
Reason of review
Not as described/ advertised
Loss
$800
Preferred solution
Full refund
New Reviewer

Seo Review

They promisse to have you in the first page of google, they will... But with a worthless keyword. My car wash business will be in the first page if you google neutral ph car soap... You gotta be kidding. They are thieves, stole $600
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ID
#642418 Review #642418 is a subjective opinion of poster.
Location
Hypoluxo, Florida
Reason of review
Pricing issue

Other Product Review

They took my money and they did not do what they told me they are going to do basically they lied to me , personal I do not trust them and warn people to trust them
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ID
#638749 Review #638749 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
Not as described/ advertised

Local Lighthouse - Seo Service Review from Joliet, Illinois

Local Lighthouse called up claiming to be with Google. They can argue over the exact wording, I'm sure, but to someone who doesn't know better it sounds like Google. I decided to try their plan even though I wanted to keep my site and only fix the seo. Once the site was up it was mediocre and horrific! As a reputable breeder the site threw off every red flag imaginable. If I were selling a used car or a pair of jeans it would have been great! I am not here to teach them what should be on it. The historical information was flat out wrong and I told them three times! All of the info they needed was already on our site. I kept being told the site they were making was to back up our active one and also drive traffic to it. What? After 45 days and several chances to fix everything I talked to even more people. This time Vanessa told me she was the account manager and the next step up in the chain of command would be the CEO. Great! Hand me his phone number. I want to call without warning. All I keep getting is the same six month contract garbage and I would have to pay $400 to cancel it. It seems to me, based on complaints, everyone hits the same time frame I did and are so angry with similar problems then get slapped with the same lines on cancelation. Vanessa kept repeating things about working with them, helping them and so on. They were supposed to be making my life easier and it is harder. I look at that site and feel pure horror and disgust. If that site came out it would destroy everything I have worked on. My husband just got out of the military and in breeding we are lucky to break even on cost. I don't have hundreds of dollars to throw out the window. I don't even know how they still operate. The high pressure sales and signing the contract while on the phone should have made me stop and I usually know better. I want to be sick over the few hundred dollars I have already lost with them. I cannot even verbalize how horrible this has been and how sickened I am.
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ID
#638459 Review #638459 is a subjective opinion of poster.
Location
Joliet, Illinois
Reason of review
Not as described/ advertised