Leticia G Dzz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Bate and switch

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Local Lighthouse - Bate and switch
One of the primary reasons I went with this company to start with is that I could maintain the same website address even if I eventually left their services. This is not the case. They keep the web address. SO if you are building this for your business, you are stuck with them unless you want to get a new website address. Their SEO services also under deliver for the monthly fee they charge. They are NOT a good value for what is delivered
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Pros:
  • Give contenet you provided back in digital files
Cons:
  • Keep your business web address

Preferred solution: web address as promised

User's recommendation: Do not use this company

Govanni Nml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bay City, Michigan

To advertise in bay city

I have local light house in Saginaw and I need a bay city advertisement. Thank you Alesha
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Matteus Ssw

I was scammed by Local Light House for $400.00

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I have a small business on the side. I have a website I made myself but I was struggling on how to get it onto search engines. I do not know much about computers. I received a call from them promising they would make a new web page for me, they would get me visible to the public and they would also make sure if someone did a Google search my business/web page would come up on the first page. I made 2 payments to them. They never sent me a contract, they never did a webpage for me either. They were impossible to get ahold of and if you googled my business or name it was still not coming up. So after much frustration I called CHASE Bank and reported them to the Fraud department. That was a waste of time because CHASE took their side !! I received a letter stating they did do a web page for me so they delivered the product. They slapped together some bogus webpage which I NEVER SAW OR RECEIVED. It was very unprofessional and I would have never agreed to it anyway. I was so disappointed in Chase after I shared my story with them and even directed them to the Rip Off Report for Local Light House. Every now and then I still get phone calls from them saying I owe them $800. insane. They are definitely scam artist. not sure why they do not get shut down or fined for robbing people.
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Loss:
$400
Cons:
  • Just took my money no communication or
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Lachelle Nlv

Local Lighthouse - Review in SEO and Reputation Management category

Called me over and over. Said they were google, talked me into new web site, it was written by a 2 year old that can not speak proper English. I rewrote the whole thing. Could get changes done. I canceled account. They kept taking money I canceled 4 more times. I had to cancel my cc. Then they changed my business number to the wrong number and have been advertising the wrong number for 1.5 years. I can't get them to take it down.
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Reason of review:
Return, Exchange or Cancellation Policy
Caroleen Lll
map-marker Wilmington, Delaware

Local Light House -Russian servers

A little over a year ago I was scammed by Local Light house, they stated they were representative of Google (which turned out to be false) Although they did nice job on website building, took an extra 30 days,they Did not use My Website Name!!!! They gave me a bogus website name, when I tryed to cancel they said their name was better (which was false!!) ,When I stated I would sue, they then linked my website to the bogus one!!!. It worked for a while, but I did not have one customer call!!!after switching.. The website would loose Fonts and sometimes shut down!! Then I discovered an astounding thing- Local Light House was Using Russian Servers!!Under the Servers owners name!! As I did some work for the U.S. Government thru a Small Engineering company. I felt my Information could be compromised to Russian Spy Networks! I immediately closed my account!!They then charged me an additional month to my card without my authorization!! It took 3 months to get the 99.00 Dollars back!! The worst part was they Kept the bogus website up for 3 months!! after I canceled!! Again I emailed and called Multiple times to get it taken down!! after the 4th month website was taken down! I also warned the DOD and White House that Russian Servers maybe monitoring U.S. Military and propriatory Commercial information!! No One responded back!! Just a short time ago it was found that Russia is monitoring us Agencies and commercial businesses doing work for the government!
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Loss:
$50000
Reason of review:
Bad quality
1 comment
Guest

I happen to know for a fact the servers were not Russian. They use Amazon servers (AWS) using their US West availability zone, which is in Oregon actually.

I know this because I worked there and personally set up and maintained those servers. I don't normally respond to stuff, but you are an *** if you think they are from Russia.

Anonymous
map-marker Rowland Heights, California

Local Lighthouse Lost Lawsuit VS Google

I hear that Local Lighthouse finally settle with Google and now is doing business under another name to hide. The owner Erik Oakley is a complete slime ball. I know this because I worked there for a while. They teach you how to scam people. I could not take it and quit. I have a soul and have to look at myself in the mirror every day. I guess these people dont? I guess we all get what we deserve in the end. God sees all and if you live your life scamming others, you shall be judged. I wrote this so no one else gets scammed by local lighthouse.... Buyer beware!!!!! Local Lighthouse Scam
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2 comments
Guest

Robert Terry was my sales rep he was the best!!!!!!!

Guest

I worked there too. Not a scam.

Sure, some sales tactics were questionable, but they got hit for it. But the product itself is a legitimate product. Website and minimal SEO services for $99/mo. Some customers were quite happy.

They would not remove website for clients who cancelled until much later.

And when they did, many clients called back in to reactivate their services. I would definitely not consider a company scam that has many many customers calling in asking to turn their accounts back on.

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Sinclaire Axc

No traffic to my main website and canceling contract was a nightmare.

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Local Lighthouse - No traffic to my main website and canceling contract was a nightmare.
I did my due diligence before signing a 6 month contact for $99 a month and a $99 setup fee. I have a health product I sell from my own website and wanted to get more traffic to it to make more sales. I am also a web designer and wanted control over the look of the website they would create for me and during the sales calls they said I would. I told them that if this test with them went well I would be sending them my own clients. (Hint: I'm never going to send ANYBODY to them, EVER!) After they built a website on a domain that they own, I wanted to make a variety of changes. I even sent them CSS code already written and images and a long list of instructions. At this point they said they couldn't make these changes because they have "Google approved" templates that can not be changed! I fought with them and fought with them, and kept sending them code and instructions. Eventually they caved on several but the majority of the changes were never implemented. After a couple of months, I kept checking my stats and the website they built was getting and was very disappointed in the traffic to it. When I could show them the poor traffic, they would then make a tweak to the site, change words to a button, etc. After 6 months the site they build received a total of 89 visits and 283 page views! That's it! That is what I received for $700. So about 6 weeks ago, I called to find out when my contact would be ending so i could cancel when the term of the contract was over. Well, I should have read their terms online instead of trusting the person on the phone because it clearly says that: "When cancelling service with Local Lighthouse, USER must call in and receive a cancellation confirmation/confirmation number 15 days prior to USER’s anniversary billing date before service can be terminated. USER agrees that any charges incurred prior to cancellation are valid. " So, they got me for another $99 because I didn't call BEFORE the contract was up. The person I got on the phone said I had to wait until after the contract was over (July 5th) to cancel. Today is July 6th so I called to cancel. Well, canceling was an absolute nightmare!!! I WARN YOU... They have layers of people you have to go through to cancel. Each time they put you on hold to "review your account" then each one gives you a pitch about their SEO audit that can help determine what is wrong "so you don't lose your investment". I was nice to the original woman but starting getting a bit annoyed when she said that I should have had my customers put reviews on my Google+ account. I said that it would have been nice if they had told me that 6 months ago. She gave me another sales pitch and I said "I appreciate you trying to keep my business but you should have been trying to keep my business for the last 6 months. Please just cancel my account." After a little more back and forth she finally put me on hold and transferred me to a gentleman who I thought was going to cancel the account... but NO! This was another sales pitch to keep keep me from "losing my investment". I kept saying I just wanted to cancel my account, he kept saying one more reason I should stay with them, I said cancel, he said something else, I started getting annoyed and raising my voice, he kept talking... I must tell you, that I can not remember EVER screaming at anyone, not in my personal life and never on the phone... I ended up screaming into the phone, "Just cancel my account. NOW. Not another word! Just say yes you will cancel my account. No, not another word!" Over and over... Then he laughed at me!!! HE LAUGHED! And he said he'd give me a discount on their SEO audit services. ARRRGGGGGHHHHHH!!!!!!!!!!!! Finally, FINALLY, he said that he would have to transfer me to the department who could process my cancellation! He didn't even have authority to cancel it!!! So, I was on hold for another maybe 10 minutes when he said that department was busy and I could sit on hold or they could call me back in 10 minutes. I asked to be called back... No surprise, they didn't. So then I called them back in about a 1/2 hour. I told the first person that I already went through all their sales pitches and I just need to talk to the cancellation department. He transferred me, I am put on hold so she can review my account, she comes back to say I'm in the wrong department and she'll transfer me! I get to the next woman, and guess what... more sales pitches. And she keeps reducing the price until she is down to $19 a month! From $99 a month they are now down to $19 a month plus a free SEO audit. She says she has "more authority" to do this then the other people I talked to. I finally just get her to cancel my order, and per the terms and conditions page, ask her for my cancellation number and she says it's just my account number! She says I'll receive an email confirmation soon... which I have now received. All-in-all I was on the phone almost an hour and spoke with 6 different people. Bottom line: They did what they said they would do as far as getting my search terms #1 to #3 in the major search engines. The problem is the traffic this generates goes to the website they own and the click through rate to my website was 1. That's right. Of the 89 visits to their website, only 1 clicked through to mine. And that's what I got for my $792.00 ($99 a month for 6 months, plus $99 for setup, plus and extra $99 because I did what I was told on the phone and didn't cancel in time to stop it. I'm sure this service can work for some businesses. They are smart about the way they word their contracts so they can't get sued. I'll never deal with them again.
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Loss:
$792
Cons:
  • Cancelling contract was a nightmare
  • Not traffic to my main site
  • Lied to me
Reason of review:
No traffic to my website and canceling was a nightmare
6 comments
Guest

May I suggest when dealing with mess like this or any other service that charges monthly you use a gift card. Load it up with just enough to test drive the service.

If you like the service, give them a real card and be happy.

If not and they won't cancel, they can get what's not on the card.

If the service asks for a back up card, use another gift card.

Guest
reply icon Replying to comment of Guest-1170309

Good point!

Guest

Having same experience with them. Will be telling ALL my online networks about them...

Guest

Very typical nonsense from "marketing companies" that offer little to no value. I talk about the warning signs here https://davidscarpitta.com/is-google-calling-my-business/ about the dealings I have had with similar companies as well.

Guest

Having same experience with them august 2015. Run when they call.

Guest

Lol, does due diligence. buys...

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Tywon Rol
map-marker Bellflower, California

Deceived

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Updated by user Apr 06, 2016

Local Lighthouse called...they refused to settle.

Original review Apr 06, 2016
I thought they were a division of Google so I never questioned them. I spent $750.00 on a *** website they designed. But because I trusted Google, I let it go and waited a couple of months to see how muxh my business would grow....it didn't! I was told my monthly fee would be $40.00 but no they billed my credit card $100.00 Since my credit card statements were paperless It took me a while to realize it. I have asked for my money back on the monthly fees but feel I deserve the web fees too. Come on what kind of website is names....homedecorinlongbeachca.com!
View full review
Loss:
$1200
Cons:
  • Not traffic to my main site
  • Hide who they are
  • 0 results
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

Nope I was contacted by Lighthouse and was told they would not comply. They do not have an email or anything in writing to deduct $100.00 mo charge, when I was told it would be $40.00 a mo after the Web page was developed.

They turned it on me and asked me If I had proof!

Yoshito Qux
map-marker Vincentown, New Jersey

Warning!!!! NOT A PART OF GOOGLE!!!!

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First and foremost let me explain their sales people (mine was Brain) will say anything to get you to sign up. After you sign up they will not let you out of the agreement unless you pay a termination fee. I spent countless hours on the phone with them week after week, Lies after Lies. Their only Job is to make it so you can't cancel. I am 3 months into this and today I offered to pay them in advance for the rest of my contract and all I wanted was a cancelation number and they wouldn't do it. The reason I believe they will not do this is because after my contract expires they will do everything possible to continue to bill me. Let me explain how this works. Local Lighthouse told me they where a Google Partner and could get me on the first page of Google, Bing and Yahoo within 90days. My rep. Brian said it would actually take a month. He told me a could check the status through localparc.com He told me his company believed so strong in what they were doing they had an actually agreement that stated they would get me on page one. In the agreement I was asked to pick 3 key phrases when someone types into a search engine (Google) my company would appear. I called my rep Brain back with questions and asked him if the user would have to type in the town or the county into the search engine. EX. Tree Services in Orange Town. Brian told me that was a crazy question, No one would every type in the town or county after the key word. This is a huge lie and the most important thing. ALL THE REPORTS THAT ARE GENERATED ARE BASED ON YOUR KEY WORDS AND IN WHATEVER TOWN and STATE YOU ARE ADVERTISING. To me this isn't SEO its creating a really long domain name that very few people will find. In comparison if you own a Pizza Shop and live in Medford the end user will have to type in Pizza Shop in Medford NJ to find this site verses typing in Pizza Shop. In this comparison key words pizza shop may have 100,000 searches were Pizza Shop in Medford NJ may have less then 100. That's what Local light house is doing. It took Local light house about a month to get localparc.com up and running for my account as soon as I saw that my 3 keywords were followed by the words (in, my city and state I contacted Local Light House, again they lied and said in my town, NJ was used so from their location in CA they would have to type in ex. Pizza Shops in Medford, NJ to see where my company rated. Then latter when I called them back they said " in the town and state is part of the keywords. I have asked every time to speak with my rep Brain and have been declined and forced to deal with other reps. I was very polite with them today and the rep I spoke to told me the sales department has misrepresented the company. Then I was transferred to the cancelation company(4th transfer of the day) The manager who I spoke to said I was under contract and there was nothing she could do. I very polite told her that as a business owner if my sales staff lies to get a sale and I find out they are fired and I make it right with my customer that is how respectable businesses operate. The second you lie to your customer about being a Google Partner and make false promises then when customers find out you are lying and try to cancel you use a contract to make it so they can't leave you should find another job. My contact number is 609.321.0714 and my email is Danielc1548@***.com. My name is Daniel. I will be contacting lawyers and if others have had similar experiences I will talk to my attorneys about a class action suit. In my eyes what they are doing is wrong and someone needs to do something about this. When you tell someone you are Google or a Google Partner and are not you are creating Fraud. In addition I will be contacting Google and Google Legal Department. If anyone else is doing anything or filing anything please let me know as I would like to be involved. Thanks, Daniel
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Loss:
$500
Cons:
  • Demanded extra money to cancel
  • Lied to me
  • Mislead and lie
Reason of review:
Lied To

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Bad bad bad

Dont do it -- Very disappointing! I was promised things that were not delivered and still had to pay = for no service This company is the biggest scam and the service and sales reps mislead you. They convince you that they are giving you this free website and all it they give you is a landing site that will redirect people to your existing site. Sales rep (Chris Grieder) specifically told me that they make me a complete new website for my business and would no longer need my old site. This was completely false and despite other reps saying that he should not have told me that, there was nothing they could do to let me out of my contract. Worst customer service and business relationship I have encountered in my life. Do not sign anything with this company and if they call you simply hang up.
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Reason of review:
Bad quality
Resolved
Destine Mwb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waxhaw, North Carolina

Resolved: Smam Artists! Stay Away!!!

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I own a small event planning business and received a call from Mac Nguyen from Local Lighthouse. I had been thinking about how to boost my ranks so I spoke with him. He and I got onto Google and we started discussing some other local planners who showed up high in the rankings on the first page. He told me that within 90 days, my business name would be above their names. I believed him. I told him I loved my website and I didn't want it to change and he said it wouldn't. So I signed up with them at $99/month. Shortly thereafter, I realized that Mac was not truthful with me, and I was, indeed, getting a new website. They then sent me the most generic website that I would be mortified for any potential clients/brides to see. I had numerous discussions with them and explained that I felt mislead and although they did try to make changes to the new website, it was still awful. Even then, I stuck with it for over 90 days - just to see where it would be ranked. About 95 days into it, I still could not find the new website anywhere in the rankings. When I called to cancel, I spoke with Robert, who refused to cancel my account unless I paid my remaining, contracted 2 months in full. He said that I could be found on Yahoo and Bing IF you also enter my zip code into the search engine. Who searches like that? I still haven't found myself anywhere. And of course, I'm still not on the first page of Google like I was promised by Mac. But even if I was, nobody would find me anyway because they would have to enter my zip code to find me. And at this point, I don't want to be found anyway because that website is so embarrassing. Robert said he was a manager and basically, there was nothing I could do. It was like he was reading from a script. I was definitely naïve for not doing my homework on this company but I don't want anyone to make the same mistake I did. Steer clear of the company! They will mislead you just do get your money. By far, they are the most unprofessional company I have ever dealt with in my life.
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Loss:
$600
Cons:
  • Mislead and lie
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Guest

Total scam business. There sites look like they where designed by a freshman high school class.

Total joke!! No attempt to correct tbe site. Once i expressed my dissatisfaction all they were concerned with was getting the rest of there money!

Stay away if you want a professional website! !

Guest

Please call me at 832-643-**** I would like to talk to you. I am thinking of signing up for Local Lighthouse services.

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Anonymous
map-marker Fort Myers, Florida

Good Service

Local Lighthouse - Good Service
Hello, My name is Thomas-I bought a web-site with this company in about 2007-They have treated me very well-It takes a few weeks to get your web-site design up and running and they have done it for me. I was happy enough to have them do a second one for me and they have been really good with keeping their end of the bargain-If my SEO Drops off season-I jus submit a ticket-they fix it or show me the numbers and all is well. I would highly recommend this company to a friend. Please look up my ad in SWFL Morris Music-Ft Myers Fl 33907!!
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Pros:
  • Gave me a really fair deal
Reason of review:
Good customer service
1 comment
Guest

Didn't the company start in 2011?

Anonymous
map-marker Show Low, Arizona

Misrepresented the facts, Lied and kept charging card after cancelation

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I hired Local Lighthouse to do an SEO Campaign for my website. Instead they designed 3 pages and linked them to my website. This is Not what i asked for!They were terrible about returning emails and phone calls. Then after all the conversation i would get nothing. They made it impossible to cancel. Once, I did cancel contract and they kept charging my card anyway. I canceled my card to stop them. I did get them to refund 2 of the extra charges. it took hours and a dozen phone calls. Then they deleted all the links to my website (there work and my web designers work) and all the info i had paid them for was gone. Right or wrong! Now that is customer service!!
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Loss:
$3000
Cons:
  • Kept charging card after cancelation
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Lake Forest, California

Local Lighthouse Search Engine Optimization Review from Lake Forest, California

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This is honestly one of the worst seo companies I have came across. I used to work there and what I saw made me feel sick. I seen how the operations are ran and a large percentage of the businesses not seeing any ROI. A lot of their cancellations are from small business that are struggling to survive. They are expecting their $99 a month investment with this company to bring them more money. They cancel because they cannot afford it. The reps guarantee a large increase in new business which is not the case. The "complimentary" website is a very generic and low budget. A 16 year old can develop it. They claim its a special but this is their everyday package. Do not allow the sales rep to sale you on how its a "Special Today Only." Take your time and research. High Pressure Sales: The sales reps there are working for commission only. They do not get paid hourly. They will try to close business owners as quick as possible. This tactic is used so people will not have the chance to do their research and see all the negative reviews. It also prevents your average business owner the time to really review the terms and conditions. They claim they can have you ranking on the first pages of Google within 90 days or they will work for free. False! Read the terms and conditions on their website. It says if you are not ranking on Google, Yahoo or Bing. Over 80% of the business that are their clients are not ranking on Google. If you are not ranking on Google but if you are ranking on Bing, they will not work for free. The only way you are guaranteed to rank is if you are in a niche market with a low population. For example you will not rank if you are in a major city such as New York, LA, Miami or Chicago for example. If you have a lot of competitors in your area you will also not rank. You probably will after 12-18 months. They trained their sales reps to tell people they are Google partners when they are far from it. They use a automated system to call cellphones and residential homes which is illegal. The automated system says press 1 to speak to a Google+ specialist. This tactic is used to confuse people intentionally. People automatically assume they are going to speak to a Google rep. They had a "F" ranking on the BBB until June 2015. They just paid the BBB mid June for the "A" rating that they have now. The office is a broiling room. All upper management talks about is sales sales sales. Break records break records. They do not genuinely care about their employees. Its all politics in that office. I hope this helps you make an educated decision.
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Reason of review:
Not as described/ advertised
8 comments
Guest

I was just about to sign up and I told the rep that he's to call me tomorrow to do so because I wanted to do some research in this company and these reviews are simply terrible!

Guest

Just received a call from them and was all excited and ready to sign up. Luckily I slowed my roll and did some research and came across these review.

Thanks so much for posting. I am not going to waste my time and limited funds with this company.

Guest

When they were asked repeatedly.... "Do you work for Google" they said "Yes!"

That is deceiving, wrong, and illegal sales practices!

Guest

VERY HELPFUL INFORMATION! Thanks for letting us know the real inside scoop.

Guest

Thanks for the info. It is helpful.

I am a small business owner and their client.

I am experiencing what you describe here. I would like to cancel my contract with them as they have not performed.

Guest

Wow that was very helpful. Thanks!

Guest

The statements made above are false and made by a previous employee. Local Lighthouse conducts its business with the highest of ethical and business standards.

Local Lighthouse is not Google. Nor do we, as a group, speak for Google, work for Google, or claim to be representatives of Google in any kind of official capacity whatsoever.

Local Lighthouse is an independent third party for Google AdWords. We are transparent on this matter please see Locallighthouse.com

Guest
reply icon Replying to comment of Guest-1021603

In this comment above you see a response from a young girl by the name of "Vanessa" who is in charge or "reputation management" at Lcoal Lighthouse. She will basically take every negative remark made about the company, flip it around to be the exact opposite, and claim the accusations being made are false.

When 99 people to 1 say that the service is a scam, you can very well guess this isn't a case of crying wolf.

I left the company after being there for almost a year on the sales floor boiling room, due to the fact that not ONE of my clients was RANKING or HAPPY. Thanks, Sincerely, Local Lighthouse Destroyer.

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Resolved
Nissa Mbz
map-marker Pretoria, Gauteng

Resolved: Local Lighthouse Staff Review from Pretoria, Gauteng

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In this comment above you see a response from a young girl by the name of "Vanessa" who is in charge or "reputation management" at Lcoal Lighthouse. She will basically take every negative remark made about the company, flip it around to be the exact opposite, and claim the accusations being made are false. When 99 people to 1 say that the service is a scam, you can very well guess this isn't a case of crying wolf. I left the company after being there for almost a year on the sales floor boiling room, due to the fact that not ONE of my clients was RANKING or HAPPY. Thanks, Sincerely, Local Lighthouse Destroyer.
View full review
Reason of review:
Poor customer service
1 comment
Guest

I agree with you. total scam

Anonymous
map-marker Brunswick, Ohio

A watse of time and money

High pressure sales and empty promises!!!! 30-90 days front page of google took 14 months !!!!! they always had a new excuse to why it was taking so long ! Trying to make changes to website now on day 12 !!!!! they said it would take 24-48 hours different excuse every time !!! only reason I stayed was they kept giving me free months ! Said I was filing a complete with the BBB they tried to tell well sir people lie on there !lol DO NOT WASTE YOUR MONEY !
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Reason of review:
Bad quality

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