Local Lighthouse Reviews

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I have a small business on the side. I have a website I made myself but I was struggling on how to get it onto search engines. I do not know much about computers. I received a call from them promising they would make a new web page for me, they would get me visible to...
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ID
#1038880 Review #1038880 is a subjective opinion of poster.
Service
Local Lighthouse Web Design Service
Cons
  • Just took my money no communication or
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
New Reviewer

Deceived

Update by user Apr 06, 2016

Local Lighthouse called...they refused to settle.

Original review posted by user Apr 06, 2016
I thought they were a division of Google so I never questioned them. I spent $750.00 on a *** website they designed. But because I trusted Google, I let it go and waited a couple of months to see how muxh my business would grow....it didn't! I was told my monthly fee would be $40.00 but no they billed my credit card $100.00 Since my credit card statements were paperless It took me a while to realize it. I have asked for my money back on the monthly fees but feel I deserve the web fees too. Come on what kind of website is names....homedecorinlongbeachca.com!
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1 comment
#1154989

Nope I was contacted by Lighthouse and was told they would not comply. They do not have an email or anything in writing to deduct $100.00 mo charge, when I was told it would be $40.00 a mo after the Web page was developed.

They turned it on me and asked me If I had proof!

ID
#824803 Review #824803 is a subjective opinion of poster.
Location
Bellflower, California
Service
Local Lighthouse Web Design Service
Cons
  • 0 results
  • Hide who they are
  • Fooled me into paying 525
Reason of review
Pricing issue
Loss
$1200
Preferred solution
Full refund

Misrepresented the facts, Lied and kept charging card after cancelation

I hired Local Lighthouse to do an SEO Campaign for my website. Instead they designed 3 pages and linked them to my website. This is Not what i asked for!They were terrible about returning emails and phone calls. Then after all the conversation i would get nothing. They made it impossible to cancel. Once, I did cancel contract and they kept charging my card anyway. I canceled my card to stop them. I did get them to refund 2 of the extra charges. it took hours and a dozen phone calls. Then they deleted all the links to my website (there work and my web designers work) and all the info i had paid them for was gone. Right or wrong! Now that is customer service!!
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ID
#761603 Review #761603 is a subjective opinion of poster.
Location
Show Low, Arizona
Cons
  • Kept charging card after cancelation
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Deliver product or service ordered

Scam

They do nothing but charge your credit card. They guarantee your rankings then make up reports to show your number 1. They only will talk to you by phone, never anything in writing because they have nothing to stand behind. They have a sales pitch to speak of how great they are and that customers will find your new site. Zero!!!! When you try and cancel, they tell you how great your placement is, even though there is no proof of your placement.
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ID
#761592 Review #761592 is a subjective opinion of poster.
Location
Naperville, Illinois
Cons
  • Poor results
Reason of review
Poor customer service
Preferred solution
Full refund

Other Product Review

This place is a joke will lie to you on the phone then try to back track stay away from this company have no idea how they are in business I can't believe I got scammed by them and thier sales team
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ID
#744384 Review #744384 is a subjective opinion of poster.
Location
Mason, Ohio
Reason of review
Poor customer service

Local Lighthouse Seo Review from Nashville, Tennessee

I got scammed out of money that I could not afford. They told me I would be specifically in the front of the list for restaurants. I called upset and talked to a young lady there and she actually googled it from her cell phone and could not find my ad at all. I requested this be canceled and it was supposed to be so after s few months I see it's coming out of my account again . I've tried everything so now it's on to the news stations so that they let other businesses know this is a scam
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ID
#743237 Review #743237 is a subjective opinion of poster.
Location
Nashville, Tennessee
Reason of review
Bad quality

Local Lighthouse Seo Review

Never see my web first page!!!
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ID
#737080 Review #737080 is a subjective opinion of poster.
Location
Cypress, Texas
Reason of review
Not as described/ advertised
New Reviewer

Scammed my 79 year old father and is still harassing him

I work with my dad in a small business. He received a high pressure sales call from Local Lighthouse promising many things including a high tech website geared toward our customers for $99 (this website is a joke). That is what my dad thought it cost for a year. The guy on the phone agreed, got my dad's credit card number, and talked him through the docusign which my dad signed in an 'oral' agreement with the guy on the phone and "not at all" to what was on the docufile in writing that literally didn't show up on my dad's computer because he has the images enlarged so he can see them (due to impaired eyesight); he never saw the other part of the document. His business doesn't make enough money to support anything more than $99 a year for a website service and my dad knows that and wouldn't have agreed anything else. We fought his through his credit card company, wrote a letter to Local Lighthouse as THEY REQUESTED, asked to cancel our agreement due to a LIE, and we are now being harassed by their collection agency for $427.55. This place will lie to you and your loved ones. They say you can cancel anytime if you are not happy- that is a LIE. Small businesses like my dad's could take a serious hit trying to deal with these corrupt practices. Do NOT believe anything they say and warn others to stay away from them. They took advantage of a senior citizen and they will take advantage of you.
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ID
#722997 Review #722997 is a subjective opinion of poster.
Location
Allen, Texas
Cons
  • Did not fulfill promises
  • Lying to me from beginning
  • Took advantage of my 79 year old father
Reason of review
Not as described/ advertised
Loss
$428
Preferred solution
Full refund

Local Lighthouse Website Development Services Review

The worst experience ever,would not listen....then charged my account without my permission....had to cancel poor customer service....say one thing and do snother.
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ID
#712250 Review #712250 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Reason of review
Problems with payment
New Reviewer

Resolved: Local Lighthouse Staff Review from Pretoria, Gauteng

In this comment above you see a response from a young girl by the name of "Vanessa" who is in charge or "reputation management" at Lcoal Lighthouse. She will basically take every negative remark made about the company, flip it around to be the exact opposite, and claim the accusations being made are false. When 99 people to 1 say that the service is a scam, you can very well guess this isn't a case of crying wolf. I left the company after being there for almost a year on the sales floor boiling room, due to the fact that not ONE of my clients was RANKING or HAPPY. Thanks, Sincerely, Local Lighthouse Destroyer.
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1 comment
#1046563

I agree with you. total scam

Resolved
ID
#708353 Review #708353 is a subjective opinion of poster.
Location
Pretoria, Gauteng
Reason of review
Poor customer service
New Reviewer

Review in SEO and Reputation Management category from Newton, Massachusetts

Yep we to were lied to/ taken advantage of and now out 400 or so dollars . Never signed agreement nothing tried to cancel several times kept getting the run around would be told it was cancelled and it wasn't Afrr all the other things we were mislead about . Then I call to cancel again for 5th time they tell me need to be transferred come back and say oh they are busy someone will call you in hour and a half and I say ok . Previously I had told them not to call during the hours of 10-4 they didn't call back in that hour and a half but call back at 12 the next day. So I email them explaining my issue and stating I want my money back and they send me a email saying your service will now be cancelled - no money or refund. And what's funny is 3 months prior I tried cancelling through email and was told they can't do that they have to call and speak with me and even after that nothing . Yet once told them I was taking further action they then decide to cancel me thru email no problem
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ID
#705519 Review #705519 is a subjective opinion of poster.
Location
Newton, Massachusetts
Reason of review
Problems with payment
New Reviewer

BIG WASTE OF MONELY

The webpage they designed for me is poor. It looks like a middle school student put it together. I offered to give them my design. They said they couldn't use it. I have received zero phone calls since switching over. I complained back in May and they lowered the rate. I called again today and they want to do the same thing, lower my rate. Why waste more money. I monitor my DJ calls and all my calls have been referrals or previous customers. Now that I'm trying to cancel, they have me on hold forever. Recommendation: FIND SOMEONE ELSE. : (
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ID
#703480 Review #703480 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • 0 results
Cons
  • 0 results
Reason of review
Problem with delivery

Local Lighthouse Cancellation Policy Review

They lie then bullied when I fought to cancel. Had me in tears. They refused to allow me to cancel. I hate their way of scamming hard working people.
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ID
#700197 Review #700197 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Bad quality

Ripped off!!

I received a phone call from local light house saying that they could place my website on the front page of Google in 3 months guaranteed .I had to put $200 down and pay $99 per month for 6 months .Going on 5 months now and not 1 sale to my site. Called them and spent 30 minutes getting the run around till they finely said they would send me a form to copy sign and send it back to them. Its been 2 days and NO emails from them and do not expect to hear from them !!STAY AWAY FROM THESE PEOPLE !!!
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1 comment
#1065676

Lot's of can't do this and that. I know darn well what my site needs if they don't get a top designer to put some thought into my page instead of me trying to do it ticket by ticket I'm out!!!

ID
#681658 Review #681658 is a subjective opinion of poster.
Location
Sequim, Washington
Cons
  • Not traffic to my main site
  • Poor results
  • Way i was treated at first call
Reason of review
Not as described/ advertised
Loss
$800
Preferred solution
Let the company propose a solution

This company's marketing tactics: 1)lie and 2)break the law

Had the same experience with this company. The rep became agitated when I asked if he was a Google employee, since he stated "I am calling with Google to verify your Google business listing." He did not answer my question of whether he is a Google employee, and went on to speak over me about SEO marketing. I told him to remove me from his call list and never to call me again. He stated that I have to remove my business from Google if I wanted to have my number removed. I am preparing lawsuit, as my phone number is listed on dnc registry, the number they called is a cell phone, and for repeatedly calling me after my asking them to stop. Don't do business with liars and scam artists - there are many small businesses out there that are honest, do just as good a job or better, and would love to have your business.
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ID
#681644 Review #681644 is a subjective opinion of poster.
Location
Arlington, Texas
Cons
  • Lying to me from beginning
  • Way i was treated at first call
Reason of review
Not as described/ advertised

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